FAQs

FAQs for Sweet8een

Serum Questions

• What is a face serum?
A face serum is a skincare product that is lightweight and contains concentrated active ingredients, designed to penetrate the skin deeply and address specific skin concerns.

• How many types of face serums are offered by Sweet8een?
Sweet8een offers a range of face serums that cater to specific skin types and concerns, including Vitamin C, Hyaluronic Acid, Niacinamide, and Anti-Aging serums.

• Can I mix the facial serum with moisturizer?
Yes, you can mix a few drops of serum with your moisturizer to boost hydration and nourishment.

• What's the difference between a face oil and a face serum?
Face oils are made of plant-based oils and are designed to hydrate and nourish the skin, while serums contain active ingredients and are formulated to target specific skin concerns.

• What type of face serums work best for specific skin types?
Vitamin C serums work best for brightening and firming, while hyaluronic acid serums are ideal for hydrating dry skin. Niacinamide serums are great for reducing inflammation and pore size, and anti-aging serums help to reduce fine lines and wrinkles.

• What is the best time to use a face serum?
It's best to use a face serum after cleansing and toning, and before moisturizing, in the morning and at night.

• Is Vitamin C Serum good for discoloration?
Yes, Vitamin C serum is great for reducing discoloration and promoting an even skin tone.

• Why do I need a Vitamin C Serum if I am protecting my skin with an SPF?
While SPF protects the skin from UV damage, Vitamin C serum helps to brighten and firm the skin, reduce discoloration, and protect against environmental
stressors.

• Is it fine to use Vitamin C Serum every day?
Yes, it's safe to use Vitamin C serum every day, but start with a low concentration and gradually increase it to avoid irritation.

• If hyaluronic acid serum is a hydrator, do I still need to use a moisturizer?
Yes, even though hyaluronic acid serum is a hydrator, it's still important to use a moisturizer to lock in the hydration and nourish the skin.

• What is the best way to use a hyaluronic acid serum?
Apply hyaluronic acid serum to clean, damp skin, and follow up with a moisturizer to seal in the hydration.

• What is the right age to start anti-aging serum?
It's recommended to start using anti-aging serums in your late 20s or early 30s to prevent the signs of aging and maintain healthy, youthful skin.

• Can anti-aging serum damage young skin?
No, anti-aging serums are safe for young skin, but it's important to choose a product that is suitable for your skin type and concerns.

• Can anti-aging serum prevent premature aging?
Yes, anti-aging serums can help to prevent premature aging by reducing fine lines and wrinkles and promoting healthy, youthful skin.

• Which type of serum is best for pigmentation and bumpy skin?
Serums that contain active ingredients like Vitamin C, Niacinamide, and Alpha Hydroxy Acids (AHAs) are great for reducing pigmentation and improving bumpy skin texture.

• For which skin concern hyperpigmentation serum is ideal?
Hyperpigmentation serums that contain active ingredients like Vitamin C, Alpha Arbutin, and Kojic Acid are ideal for reducing dark spots and promoting an even skin tone.

• Can Niacinamide Serum be used both in AM and PM?
Yes, Niacinamide Serum can be used both in the AM and PM. It's a versatile ingredient that can help improve the appearance of enlarged pores, uneven skin tone, and fine lines.

• What are the benefits of Niacinamide Serum?
Niacinamide Serum offers numerous benefits for the skin. It can help reduce inflammation, improve skin texture and tone, minimize the appearance of pores, and enhance the skin's natural barrier function.

• How many face serums can be used at once?
It's generally recommended to use no more than two face serums at once. This ensures that your skin is not overwhelmed with too many active ingredients and that each serum can effectively penetrate and work on the skin.

• What is the best age to start using anti-aging products?
There is no specific age to start using anti-aging products, as prevention is key. However, most experts recommend incorporating anti-aging products into your skincare routine in your mid-to-late 20s, as this is when the skin starts to show signs of aging.

• What is the best age to start anti-aging products?
The earlier you start using anti-aging products, the better. We recommend starting their use after one turns 28.

Order Payment Questions:

• How can I review sweet8een products?
We absolutely love your reviews because they help us maintain and improve the quality of our products. Please write to us at sales@sweet8een.com. You can also drop us a review on Google.

• Whom should I contact in case of bulk purchasing?
Please write to us at sales@sweet8een.com for all corporate queries.

• How should I tell you if the product is defective?
If you receive a defective product, please send us an email with photographic evidence of the defective product and a picture of the invoice at sales@sweet8een.com. sweet8een shall issue a replacement for the product. Furthermore, please note that you can escalate your complaint within 1 day of receiving the product.

• What to do if I am not satisfied with my sweet8een purchase?
If you have received a faulty, damaged, or defective product, you can write to us at sales@sweet8een.com and our customer service representative will facilitate you in the best way possible. Please make sure to contact our team within 24 hours after you have received your order. Any complaints made after 24 hours will not be facilitated.

• Are your products for women and men?
Our products are unisex and equally effective for women and men

• Do you ship globally?
We do ship globally. You can place your order at www.sweet8een.com and contact us at sales@sweet8een.com for further information about shipping rates

• What is your policy on animal testing?
We are 100% against testing cosmetics or skincare on animals and will NEVER ever allow it for any of our products.

• Does the price of the order include delivery charges?
We charge Rs.250/- for all orders nationwide. We offer free shipping within Pakistan for orders over Rs. 3000/.

• Do you accept orders over the phone or email?
We do accept orders over the phone or email. You can contact our customer service representatives at 0320-2806699 or email us at sales@sweet8een.com

• I am unable to place an order what shall I do?
If you experience any difficulty placing an order, please contact us at sales@sweet8een.com or call or WhatsApp us at +92 320 2806699. Please note that if you e-mail or WhatsApp us outside of working hours, we endeavor to get back to you within 24 hours.

• How do I place an order online?
You can place your order by adding products from our website to your cart. Add any discount codes if applicable and checkout. In Pakistan, you can use Cash on Delivery or a Bank Transfer. Anywhere else in the world, you can only use the Bank Transfer option.

• How long will my order take to be delivered?
Our delivery times nationwide are 3-5 days after your order has been confirmed. Orders within Lahore can arrive within 1-2 days after your order has been confirmed. For international delivery, orders can take 2-3 weeks depending on location. The delivery time of all orders is subject to change depending on weather and public safety conditions.

• Are there any discounts available?
sweet8een offers discount codes on special occasions but general discounts on products are not offered. All prices are fixed. Please sign-up for our newsletter on our website to get first- hand access to discount codes and promotions or follow us on Facebook and Instagram.

• Where are your products manufactured?
Our products are formulated and packaged at our manufacturing facility in Lahore, Pakistan..